Refund policy

Last Updated: October 10, 2026

Return Eligibility

At Livbergenstore, we want customers to feel confident when shopping for furniture. If you are not satisfied with your purchase, you may request a return within 30 days of the delivery date, subject to the conditions outlined in this policy.

To be eligible for a return, items must generally meet the following requirements:

  • The return request is submitted within 30 days of delivery.

  • The item is unused, unassembled, and in its original condition.

  • The item includes its original packaging, accessories, hardware, and any included documentation, where applicable.

  • The item has not been damaged through misuse, improper handling, or unauthorized modification after delivery.

Certain products may have additional return conditions. Please contact our customer service team before sending any item back.

How to Request a Return

To begin a return, please contact us by email with the following information:

  • Your order number.

  • The name of the product you wish to return.

  • The reason for the return.

  • Clear photos of the product and packaging, if relevant.

Our customer service team will review your request and provide instructions if the return is approved. Please do not ship an item back before receiving return authorization and the applicable return instructions.

Items sent back without prior approval may not be accepted or processed promptly.

Returns for Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from the item you ordered, please contact us as soon as possible after delivery.

Please include your order number, a description of the issue, and clear photos showing the damage, defect, missing parts, or incorrect product. This information helps us review the issue and determine an appropriate solution.

Depending on the circumstances, we may offer a replacement, the necessary replacement parts, a refund, or another suitable resolution in accordance with applicable law.

Please retain the original packaging until the issue has been reviewed, as it may be needed for inspection or return shipping.

Returns for Change of Mind

If you decide that a product no longer meets your needs, you may request a return within the 30-day return period, provided the item meets the eligibility requirements.

For change-of-mind returns, customers may be responsible for return shipping costs and any applicable handling or transportation expenses disclosed during the return process. Due to the size and weight of furniture, return shipping costs may vary by item and destination.

Original shipping fees, if any, may not be refundable for change-of-mind returns, except where required by applicable law or where otherwise specified by us.

Non-Returnable Items

Unless otherwise required by law or agreed to by Livbergenstore, the following items may not qualify for return:

  • Items that have been used, assembled, altered, or damaged after delivery.

  • Items missing essential parts, accessories, or original components.

  • Items returned without prior authorization.

  • Custom-made or personalized furniture that was produced according to specific customer requirements.

  • Items identified as non-returnable in the product listing before purchase.

If you are unsure whether an item qualifies for return, please contact our customer service team before shipping it back.

Refund Process

Once an approved return has been received and inspected, we will notify you of the return outcome.

If the refund is approved, it will generally be issued to the original payment method. Refund processing typically takes 5–10 business days after approval, although the time required for the funds to appear in your account may depend on your payment provider or financial institution.

The final refund amount may be adjusted for applicable return shipping costs or other disclosed charges, where permitted by law. Any deductions will be explained during the return process.

Exchanges and Replacements

If you receive a damaged, defective, or incorrect item, please contact us to discuss available replacement options.

For other exchange requests, availability depends on the product and current inventory. In some cases, you may need to return the original item and place a new order.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. We will attempt to cancel the order before processing or shipment begins, but cancellation cannot be guaranteed once fulfillment is underway.

If the order has already shipped, you may need to follow the return procedure described in this policy. For additional information, please refer to our Order Cancellation Policy.

Refund Delays

If you have not received an approved refund within the estimated processing period, please first check your payment account and contact your bank or payment provider, as additional processing time may be required.

If the refund still has not appeared, contact us with your order number so we can help review its status.

Policy Updates

Livbergenstore may update this Return and Refund Policy from time to time. Any revisions will be published on this page with an updated date. Changes will not affect rights that customers are entitled to under applicable law.

Contact Us

If you have questions about returns, refunds, replacements, or an existing order, please contact our customer service team.

Store Name: Livbergenstore

Email: sales@livbergenstore.com

Phone: +1 (805) 252-6757

Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (PT)

Address: 4779 Andrita St, Santa Barbara, CA 93110-1903, United States