Last Updated: October 10, 2026
Order Cancellation Overview
At Livbergenstore, we understand that customers may need to change or cancel an order after placing it. We will do our best to accommodate cancellation requests when possible.
Our ability to cancel an order depends on its processing and shipping status. Please review the following policy before submitting a cancellation request.
Cancellation Before Order Processing
You may request to cancel an order before processing begins.
To request a cancellation, please contact our customer service team as soon as possible and provide your order number, full name, and the email address used when placing the order.
We will review the order status and confirm whether cancellation is possible. Submitting a cancellation request does not automatically mean the order has been canceled.
Cancellation After Processing Begins
Once an order has entered processing, been prepared for shipment, or been handed over to the shipping carrier, cancellation may no longer be possible.
If we cannot cancel your order before shipment, you may need to receive the item and follow the procedures outlined in our Return and Refund Policy, subject to the applicable return conditions.
Furniture products may require additional preparation, packaging, and transportation arrangements, which can limit the ability to stop an order once fulfillment has begun.
How to Request an Order Cancellation
To request a cancellation, please email us with the following information:
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Order number.
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Full name associated with the order.
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Email address used at checkout.
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A brief explanation of your cancellation request.
Please use the subject line "Order Cancellation Request" to help us identify your inquiry.
Our customer service team will review your request and notify you whether the order can be canceled.
Refunds for Canceled Orders
If your cancellation request is approved and payment has already been collected, the applicable refund will generally be issued to the original payment method.
Refunds are typically processed within 5–10 business days after cancellation approval. The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.
If an order is canceled before payment is captured, a refund may not be necessary. Any pending authorization or temporary hold will be handled according to the payment provider's procedures.
Orders That Have Already Shipped
Orders that have already shipped generally cannot be canceled through our order cancellation process.
If you no longer want an item after shipment, please contact our customer service team for guidance on the available options. Any return will be subject to our Return and Refund Policy, including applicable eligibility requirements and return shipping costs.
Please do not refuse delivery or send an item back without first contacting us for instructions.
Incorrect Shipping Address or Order Details
If you notice an incorrect shipping address or other order information, contact us immediately.
We will attempt to make corrections before the order is processed or shipped, but changes cannot be guaranteed once fulfillment has begun. Please check your order confirmation carefully after completing your purchase.
Special Orders and Product Availability
Certain custom-made, personalized, or specially arranged furniture items may have additional cancellation restrictions once production or preparation begins. Any applicable restrictions will be communicated before purchase where required.
If a product becomes unavailable or we are unable to fulfill an order, we will contact you regarding the available options and issue any applicable refund in accordance with our policies and applicable law.
Policy Updates
Livbergenstore may update this Order Cancellation Policy from time to time to reflect changes in our business practices or legal requirements. Updates will be published on this page with a revised date.
Any changes will be subject to applicable consumer protection laws and will not remove rights that customers are legally entitled to exercise.
Contact Us
If you need to cancel an order or have questions about this policy, please contact our customer service team.
Store Name: Livbergenstore
Email: sales@livbergenstore.com
Phone: +1 (805) 252-6757
Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (PT)
Address: 4779 Andrita St, Santa Barbara, CA 93110-1903, United States